When you have read the information below about how the Practice continues to work to keep patients safe as we move on from the worst of the pandemic, click on the house icon to go to the home page.

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Keep your self and others safe.  Although the Government is relaxing the rules about Covid behaviours, please continue to use a face mask when attending the surgery

Covid-19 update from the West Hants Clinical Commissioning group (WHCCG)
 Click on the update image to find out about the current situation  on the Covid-19 vaccination info information. .
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Thank you.

We would like to thank all our patients for their understanding and support whilst we have been maintaining our care for and supporting patients during the pandemic. We understand that different ways of working may have made it more difficult to see your GP, but we would ask that you respect our staff who have been coping with these changes as  they are doing their best to help you

  

We have a duty of care to minimise the risk of infection to those patients we are looking after, who may not have the Corona Virus but are seeing us for other conditions. We have the same concern for our staff and doctors who need to remain safe to ensure we are able to keep the Practice open.  You are able to find out about changes as they are put in place, by looking at the Practice Facebook page.  

 

We need to continue to use the following strategies:

 

Making an appointment

All GP appointments booked with reception will be followed up with a telephone consultation. Appointments may be booked by phone (023 8089 9119) from 8am for a same day call back and in response, the GP who contacts you will decide if a face to face appointment is appropriate and arrange this with you. Please do not come to the surgery unless a member of the team has asked you to attend. Blood test appointments are available for urgent tests requested by the doctor, but are limited, due to the cleaning that needs to take place. You may also use Lymington and Southampton Hospitals to book a blood test.

 

Keeping you safe

As a patient, you have an important role to play in maintaining a safe surgery environment. Whilst the government is relaxing certain requirements regarding the wearing of face coverings, we are asking all patients who attend the surgery to wear a  face covering, especially as our waiting rooms will include vulnerable patients .  Our staff will continue to wear PPE for all consultations. 

Managing COVID-19 positive patients

We still need to make provision to manage COVID-19 positive patients. If you are exhibiting possible Covid symptoms, please contact the surgery for advice before coming to the surgery. 

Alternatively contact the NHS help line on 111.

Asking for a repeat prescription

 

Please use the NHS App or Patient Access to order repeat prescriptions. Details may be found by clicking on the links above. If you are unable to use either, then contact the medical secretaries to request your repeat prescription, or if you need to drop off your prescription at the surgery, please use the post box at the front door.  Please allow 7 days when requesting a repeat prescription before you need to pick up your medicine.

 

Have you nominated a pharmacy to receive an electronic prescription directly from the GP? This service allows your prescription to be sent electronically to the Pharmacy of your choice, and it also means you won’t need to come into the surgery, either to order a repeat prescription or pick it up to take to the pharmacy.   If not, please call the surgery on 023 8089 9119 to set this up.

 

n.b. The NHS App is only available for use on mobile devices such as a mobile phone or tablet. Currently it is not available for use on a computer.  If you have not yet registered, using the App it is the preferred method for you to access to on-line services. The alternative ‘Patient Access’ may be used on any device to access on-line services and order repeat prescriptions. However if you haven’t yet registered you will have to bring identification into the surgery to arrange this and it is preferred that you don’t do this, in order to minimise unnecessary visits.

 

How you may help the Practice to deliver a more efficient service for patients

 

Whilst we recognise that patients may develop worrying symptoms for which they need to arrange a consultation with a GP or a Practice nurse, there are a range of mild illnesses which will make you feel unwell, but for which you are able to take action to help remedy how you feel. If you have a condition that you are able to manage without seeing a clinician, then please seek advice from either your pharmacist or from NHS online. Click on this link to go to NHS on line.

 

The navigation bar at the top of the home page also provides links to a range of information that you might find helpful in in seeking strategies for self-care.

 

If  you simply need general medical advice, then call 111.

 

We hope this short summary of the current situation is helpful in explaining why things are different, but if you would like further information, please contact the surgery reception.