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Care Navigators:

Tracy Hayllar

Joanne Cotterill

The role of the Care Navigator is to ‘signpost’ those patients aged 65 years and over and their carers, to access the support and services they may need to enable them to remain safe and independent at home.
The service is particularly focused on vulnerable older people who may have long-term health conditions. It is hoped that the support provided will also help to prevent unnecessary admissions to hospital.
Upon receiving a referral from your GP, one of our Care Navigators will visit you at home. There are various things they can help with.
These include:
  • Helping you decide whether you need help with your personal care and if so making a referral to Adult services or local care agencies.

  • Finding out whether you are having any problems taking your medicines.

  • Helping you to decide whether you would benefit from aids and adaptations in your home and if so, making the referral to adult services.

  • Helping you decide if you would like a lifeline pendant or other telecare equipment that would help keep you safe at home.

  • Helping you to access support groups and services such as shopping, befriending, dog walking, gardening, day centres and community social activities.

  • Visiting you at home if you have recently been discharged from hospital to see how you are managing.

  • Offering basic information and advice about various benefits and allowances and helping you to access more in-depth help with this.

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Primary Care Network Pharmacy team:

Jasmine Hakkak - Pharmacist
Rebekah Hoyle -Technician
Sarah Lacey - Technician
Kaitlin Robinson - Technician
The PCN Pharmacy team role is to provide expert advice to the practices in the network regarding every aspect of medication.  


The pharmacy team works closely with the GPs to:

  • Provide advice to GPs about medication

  • Resolve day-to-day issues about medicines

  • Implement national guidance on prescribing


They will also talk to patients who:

  • Need a review of their medication

  • Have had recent changes to medicines

  • Have long term conditions

  • Are recently discharged from hospital

  • Are having problems with their medicines

  • Are taking lots of different medications


These reviews are to ensure that each patient is receiving the most appropriate medication, to improve their health and wellbeing.


The pharmacy team liaise with the local community pharmacists to try to make sure patients do not run out of their medicines when shortages occur. They also support other practice staff in answering queries about medication.


They can also help patients make changes to their lives to help them stay well e.g. provide advice about diet, exercise, stopping smoking, cutting back on alcohol etc.

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