Waterside Health Centre
Partners in the Primary Care Network (PCN)
Blackfield Health Centre
About Us and Practice Leaflet
Red and Green Practice is the largest Practice in the area, serving over 23,000 patients.
We have a large number of both male and female doctors with a wide range of medical interests.
Many of our doctors are members of the Royal College of General Practitioners, and several are trainers of tomorrow’s GP’s.
Below is a brief, though not exhaustive list of our absolute commitments to you:
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to encourage you, our patient, to lead a healthier lifestyle
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to give you a personal, caring service
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to treat all patients equally and with friendship and courtesy
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to provide this service with efficiency and reliability
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to answer telephone calls as soon as possible
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to deal with any urgent medical problem the same day
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that you should never have to call more than once to arrange your appointment
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to be your advocates though the health care system
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to offer a choice of routine appointments up to a maximum of 2 weeks
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to provide a repeat prescription within 7 working days of a routine request
You can download our Practice Leaflet in PDF format.
Click on the image below to download a copy.
Please note that whilst a lot of the information provided is still current, the booklet is in the process of being updated and some information may have changed.
Information available from The Red and Green Practice, (providing medical services under contract to the NHS) under the Freedom of Information (FOI) Act model publication scheme. To download the FOI document click here.
To find out more and to view our quality policy click here.
You can view our GP Pay Statement here: GP Pay Statement
This page will also show you why General Practice is fantastic value.
You can view our Energy Certificates and Reports here
Zero Tolerance - Abusive or Aggressive Behaviour
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.
In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.
Anyone giving verbal abuse to members of staff, either in person on social media or over the telephone, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated. Any future violation of this policy will result in the removal from the Practice patient list. There will be no appeal process.
We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Click on the green image to see the full policy.
If you would like to know more about us please ask!